Just wondering if you could send some information to help me. I am the employee you describe in your article [about a know-it-all]. We have received a new computer system within our traffic department. I have picked up on it extremely well. The result of that is that I have helped our sales, creative, programming and our own traffic department in understanding different aspects of the system that they did not understand. I try really hard not to come across in a bad way, like I know everything.