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You need to upgrade your Flash Player
This website requires the 'flash player' version 9 or higher. You can download that software (for free) at http://www.adobe.com/go/getflashplayer.
You need to upgrade your Flash Player
This website requires the 'flash player' version 9 or higher. You can download that software (for free) at http://www.adobe.com/go/getflashplayer.
You need to upgrade your Flash Player
This website requires the 'flash player' version 9 or higher. You can download that software (for free) at http://www.adobe.com/go/getflashplayer.
You need to upgrade your Flash Player
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Description
The original CallCenter Podcast. Focusing on improving CallCenter and HelpDesk Operations. For more information see our blog at TheCallCenterPodcast.Blogspot.com or email us at CallCenterTools@GMail.com Thanks for listening and enjoy the show!
Details
Owner of this Channel? Claim it! or grab your chicklet Website: http://thecallcenterpodcast.blogspot.com/
RSS Feed
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Available Episodes (7)
In Episode 7, Rick and Rob go over the call monitoring process. Is it good? Is it bad? Is your organization using it to the best of its potential? Tune in and find out!For more info...
In Episode 6, Rick and Rob go over a standard review process and how it should be administered. Rob offers his insight as a CallCenter manager and Rick shares some of his observations...
You got questions? We got answers! In this show Rick and Rob answer some listener questions. If yours didnt get answered in this show, dont worry, we will be doing this as every 5th...
A Google search for "callcenter bad experience" results in about 38 thousand results. Why are so many people having so many bad experiences? What can we do to fix this?This show deals...
Training. We all have been through it. Some of it is good, some bad. In this episode Rick and Rob go over different different orientation and training scenarios and share their ideas...
In this episode, Rick and Rob explore the topics of recruiting and interviewing. Each offers their insight on interview questions, processes, and techniques. Rick shares some of his...
Welcome to the introductory episode of CallCenter Tools. In this introductory episode Rick and Rob introduce themselves and go over their thoughts and ideas for the upcoming season....
